> ## Documentation Index
> Fetch the complete documentation index at: https://docs.flowyte.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Playbooks

> Scripted, multi-step flows for repeatable tasks.

A **playbook** is a structured, multi-step flow the agent follows for a repeatable task —
collecting the fields needed to book a job, qualifying a lead, or walking a caller through a
return. Where skills are single actions and knowledge is recall, a playbook is a *procedure*:
do this, then this, branch on the answer.

## When to use one

Reach for a playbook when a task has a fixed shape — a set of inputs to gather in order, with
branches — rather than an open-ended Q\&A. The agent stays conversational, but the playbook makes
sure every required step happens.

## In the API

| Action                 | Endpoint                                    |
| ---------------------- | ------------------------------------------- |
| List / create          | `GET` · `POST /agents/{id}/playbooks`       |
| Read / update          | `GET` · `PATCH /agents/{id}/playbooks/{id}` |
| Inspect the flow graph | `GET /agents/{id}/playbooks/{id}/graph`     |

<Note>
  In the API and dashboard these are called **playbooks**; some internal references use the older
  term *procedures*. They're the same thing.
</Note>