FAQ Loader

Load structured Q&A data to power your AI assistant’s responses

Overview

The FAQ Loader node stores question-and-answer pairs that your AI assistant uses to respond to customer inquiries. It is ideal for structured, predictable information like business hours, pricing, policies, and common customer questions.

Use the FAQ Loader when you have specific questions with definitive answers. For unstructured content like web pages, documents, or long-form text, use the Knowledge Base node instead.

Configuration

Title

Type: text Required: No Default: “FAQ Loader”

A descriptive name for this FAQ collection. Use names that help you identify what FAQs are stored here, such as “Business Hours FAQ” or “Shipping Policy Q&A”.

Example:

Customer Support FAQ

FAQ Questions & Answers

Type: table Required: Yes (at least one FAQ for the node to be useful)

A table of question-answer pairs. Each row contains:

• Question: The question a customer might ask (natural language)
• Answer: The response your AI will provide

Example:

AI Import Feature

The FAQ Loader includes an AI Assist button that automatically extracts FAQs from your website. This saves time when you already have FAQ content published online.

How to use AI Import:

1. Click the AI Assist button in the properties panel
2. Enter your website URL (e.g., your FAQ page or help center)
3. Select how many pages to crawl (1 to 10 pages)
4. Click Extract FAQs and wait for the AI to analyze your content
5. Review the extracted FAQs in the preview
6. Click Import to add them to your FAQ Loader

Tips for AI Import:

• Point to pages with FAQ content for best results (FAQ pages, help centers, support sections)
• Start with fewer pages (3-5) for faster extraction
• Extracted FAQs are added to your existing entries, not replaced
• Always review and edit imported FAQs for accuracy

How It Works

1. Add FAQs: Enter question-answer pairs manually or import them from your website using AI Assist
2. Connect to Query Processor: Link the FAQ Loader to a Query Processor node in your flow
3. AI Uses Your FAQs: When customers ask questions, the AI searches your FAQs for matching answers
4. Automatic Syncing: Your FAQ content is automatically synced to power the connected AI nodes

Connection Rules

Connection Pattern:

Start Node --> FAQ Loader --> Query Processor --> End Node

Multiple FAQ Loaders can connect to the same Query Processor to combine knowledge from different sources.

Examples

Basic Example: Business Information FAQ

A simple FAQ for common business inquiries:

Configuration:

• Title: Business Info FAQ
• FAQs:
  • Q: “What are your hours?” / A: “We’re open Monday through Friday, 9 AM to 6 PM.”
  • Q: “Where are you located?” / A: “We’re at 123 Main Street, Suite 100, New York, NY.”
  • Q: “What’s your phone number?” / A: “You can reach us at (555) 123-4567.”

Advanced Example: Import from Website

When you already have an FAQ page on your website:

1. Click AI Assist button
2. Enter your FAQ page URL: https://www.yourcompany.com/faq
3. Set pages to crawl: 3
4. Click Extract FAQs
5. Review the extracted questions and answers
6. Click Import to add all extracted FAQs
7. Edit any FAQs that need refinement
8. Save your changes

Best Practices

• Keep answers concise: Clear, direct answers work better than lengthy explanations. Aim for 1-3 sentences per answer.

• Use natural language questions: Write questions the way customers actually ask them. “What are your hours?” is better than “Business Operating Hours”.

• Group related topics: Create separate FAQ Loaders for different topics (e.g., one for shipping, one for returns, one for product info). This keeps your flows organized.

• Update regularly: Review and update FAQs when policies, hours, or information changes to keep your AI accurate.

• Start simple: Begin with your 10-20 most frequently asked questions. You can always add more later.

Common Issues

”My AI is not using the FAQ answers”

Solution: Verify the FAQ Loader is connected to a Query Processor node. The FAQ Loader only provides data; the Query Processor is what uses it to answer questions. Check the connection line between the nodes.

”AI Import is not finding FAQs”

Solution: Make sure you’re pointing to a page that actually contains FAQ content. The AI looks for question-answer patterns, so pages with general content may not yield good results. Try pointing directly to your FAQ or Help Center page.

”Imported FAQs are incomplete or incorrect”

Solution: AI extraction is not perfect. Always review imported FAQs and edit them for accuracy. You can delete irrelevant entries and manually add any questions the AI missed.

”Service unavailable” message in AI Assist

Solution: The web crawling service may be temporarily unavailable. You can still add FAQs manually by clicking Add FAQ and entering questions and answers directly.

FAQ Loader vs Knowledge Base

When to use FAQ Loader:

• You have specific questions with specific answers
• Content is structured as Q&A pairs
• You want precise control over answers

When to use Knowledge Base:

• You have existing documents or web pages
• Content is long-form or unstructured
• You want the AI to extract relevant information

You can use both nodes in the same flow by connecting them to the same Query Processor.

Related Nodes

• Query Processor - The AI brain that uses FAQ content to answer customer questions. Always connect your FAQ Loader to a Query Processor.

• Knowledge Base - For unstructured content like documents and URLs. Can be used alongside FAQ Loader for comprehensive coverage.

• Start Node - Entry point that receives incoming calls and greets customers before routing to your FAQs.