Resolve an escalation

Error

A valid request URL is required to generate request examples

{
  "success": true,
  "message": "Escalation resolved."
}

{
  "type": "about:blank",
  "title": "<string>",
  "status": 123,
  "detail": "<string>",
  "instance": "<string>",
  "code": "<string>",
  "errors": [
    {
      "field": "<string>",
      "message": "<string>"
    }
  ]
}

{
  "type": "about:blank",
  "title": "<string>",
  "status": 123,
  "detail": "<string>",
  "instance": "<string>",
  "code": "<string>",
  "errors": [
    {
      "field": "<string>",
      "message": "<string>"
    }
  ]
}

{
  "type": "about:blank",
  "title": "<string>",
  "status": 123,
  "detail": "<string>",
  "instance": "<string>",
  "code": "<string>",
  "errors": [
    {
      "field": "<string>",
      "message": "<string>"
    }
  ]
}

{
  "type": "about:blank",
  "title": "<string>",
  "status": 123,
  "detail": "<string>",
  "instance": "<string>",
  "code": "<string>",
  "errors": [
    {
      "field": "<string>",
      "message": "<string>"
    }
  ]
}

POST

escalations

{id}

resolve

Error

A valid request URL is required to generate request examples

{
  "success": true,
  "message": "Escalation resolved."
}

{
  "type": "about:blank",
  "title": "<string>",
  "status": 123,
  "detail": "<string>",
  "instance": "<string>",
  "code": "<string>",
  "errors": [
    {
      "field": "<string>",
      "message": "<string>"
    }
  ]
}

{
  "type": "about:blank",
  "title": "<string>",
  "status": 123,
  "detail": "<string>",
  "instance": "<string>",
  "code": "<string>",
  "errors": [
    {
      "field": "<string>",
      "message": "<string>"
    }
  ]
}

{
  "type": "about:blank",
  "title": "<string>",
  "status": 123,
  "detail": "<string>",
  "instance": "<string>",
  "code": "<string>",
  "errors": [
    {
      "field": "<string>",
      "message": "<string>"
    }
  ]
}

{
  "type": "about:blank",
  "title": "<string>",
  "status": 123,
  "detail": "<string>",
  "instance": "<string>",
  "code": "<string>",
  "errors": [
    {
      "field": "<string>",
      "message": "<string>"
    }
  ]
}

Authorizations

Authorization

string

header

required

Flowyte secret API key (Authorization: Bearer flowyte_sk_live_…). Scope-gated; is scoped to your organization — a key can never reach another tenant. The listed scopes in each operation's apiKey requirement are the scopes that key must hold. The tokenUrl is nominal: keys are minted in the dashboard.

Path Parameters

string

required

The escalation session id to close out.

Body

application/json

Optional close-out details recorded on the resolved escalation.

outcome

string

A short free-text disposition label for the resolution, recorded on the session and shown in Observe (e.g. "resolved", "sale_closed", "refund_issued", "no_action_needed"). Free-form — there is no fixed enum.

note

string

An optional longer free-text note about how the case was resolved.

Response

Resolved.

success

boolean

required

message

string

errors

object[]

Show child attributes

data

object | null

Send a typing indicator (chat only)Return the thread to the AI

Using the API

Endpoints

Resolve an escalation

Authorizations

Path Parameters

Body

Response