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Missed calls are missed jobs. For HVAC, plumbing, and trades, the phone rings during a service call, after hours, and all at once on the first cold morning of the season. A Flowyte agent answers every one — in a natural voice, around the clock — and works straight out of your field-service software instead of just taking a message.

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What it does on a call

Answers instantly, 24/7

Picks up on the first ring with your greeting, in the caller’s language. No hold music, no voicemail.

Recognizes the customer

Looks them up by phone, greets them by name, and can confirm the property on file.

Captures the job

Collects the details and opens a request in your field-service software, tied to the customer — your office turns it into a scheduled job.

Answers “when's my tech?”

Checks the customer’s jobs and reads back their next scheduled visit.

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Backed by your field-service software

Connect your field-service account once, then provision its actions as skills on the agent. Each becomes a tool the agent uses mid-call:
SkillWhat the agent does
find_clientRecognize a returning customer and pull up their jobs
create_leadCapture a new service request in your system
get_job_statusTell a caller when their technician is coming
For a burst pipe or a no-heat call, a transfer skill routes straight to your on-call person. Add your hours, pricing, and FAQs as knowledge so it answers from your real policies. Want to gate by location? A free geo skill checks whether the caller’s address is in your service area.

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Build it

1

Connect your field-service software

POST /integrations/{kind}/connect returns an authorization link; approve it once. Find your provider’s kind in GET /integrations/catalog.
2

Provision the skills

POST /agents/{id}/integrations/{kind}/provision turns the connected account’s actions into skills on the agent.
3

Add knowledge + a transfer skill

Feed it your service area, pricing, and FAQs, and add a transfer for emergencies.
4

Publish, test, go live

Publish a version, test it with the simulator, then point a phone number at it.
Full walkthrough: Build an HVAC answering agent.
See also: after-hours & overflow and warm transfer to your team.