What it does on a call
Answers instantly, 24/7
Picks up on the first ring with your greeting, in the caller’s language. No hold music, no voicemail.
Recognizes the customer
Looks them up by phone, greets them by name, and can confirm the property on file.
Captures the job
Collects the details and opens a request in your field-service software, tied to the customer — your office turns it into a scheduled job.
Answers “when's my tech?”
Checks the customer’s jobs and reads back their next scheduled visit.
Backed by your field-service software
Connect your field-service account once, then provision its actions as skills on the agent. Each becomes a tool the agent uses mid-call:
For a burst pipe or a no-heat call, a transfer skill routes straight to your on-call person.
Add your hours, pricing, and FAQs as knowledge so it answers from your
real policies. Want to gate by location? A free geo skill checks whether the
caller’s address is in your service area.
Build it
1
Connect your field-service software
POST /integrations/{kind}/connect returns an authorization link; approve it once. Find your
provider’s kind in GET /integrations/catalog.2
Provision the skills
POST /agents/{id}/integrations/{kind}/provision turns the connected account’s actions into
skills on the agent.3
Add knowledge + a transfer skill
Feed it your service area, pricing, and FAQs, and add a transfer for emergencies.
4
Publish, test, go live
Publish a version, test it with the simulator, then point a phone number at it.
Full walkthrough: Build an HVAC answering agent.