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GET
/
analytics
/
overview
Error
A valid request URL is required to generate request examples
{
  "success": true,
  "data": {
    "totalCalls": 123,
    "answeredCalls": 123,
    "missedCalls": 123,
    "answerRate": 123,
    "containmentRate": 123,
    "transferRate": 123,
    "voiceCalls": 123,
    "chatCalls": 123,
    "agentCount": 123,
    "spendUsd": 123,
    "recoveredRevenueUsd": 123,
    "positiveCalls": 123,
    "neutralCalls": 123,
    "negativeCalls": 123,
    "frustratedCalls": 123,
    "scoredCalls": 123
  },
  "message": "<string>",
  "errors": [
    {
      "field": "<string>",
      "message": "<string>"
    }
  ]
}

Authorizations

Authorization
string
header
required

Flowyte secret API key (Authorization: Bearer flowyte_sk_live_…). Scope-gated; is scoped to your organization — a key can never reach another tenant. The listed scopes in each operation's apiKey requirement are the scopes that key must hold. The tokenUrl is nominal: keys are minted in the dashboard.

Query Parameters

from
string<date-time>
to
string<date-time>
channel
enum<string>
Available options:
voice,
chat
avgTicketUsd
number

Org-level avg ticket in dollars (drives recoveredRevenueUsd).

avgTicketCents
integer

Org-level avg ticket in integer cents; takes precedence over avgTicketUsd.

Response

200 - application/json

The org-wide reporting overview.

success
boolean
required
data
object
required

The org-wide reporting overview (GET /analytics/overview) — the fleet KPI strip rolled across EVERY agent.

message
string
errors
object[]