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“Where is my order?” is the question that floods support after every shipment. A Flowyte agent answers it for you — on the phone, in chat, and in the website widget — by looking the order up in your Shopify store in real time and reading back the status. No ticket, no wait, no human required for the routine 80%.

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What the customer gets

A real answer

The agent looks up the actual order and tells the customer its status — not a canned “check your email.”

On every channel

The same lookup works on a phone call, a chat session, and the embeddable widget on your site.

Safely identified

Pair it with caller verification so it only reveals order details to the right person.

Escalates when needed

A damaged or lost package can hand off to a person, with the order context already gathered.

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How it’s built

1

Connect your store

Connect Shopify once with a store credential. Tokens are stored encrypted — never echoed back.
2

Provision the lookup

Turn the store’s order-lookup action into a skill on your agent. The agent now collects an order number or email and fetches the status itself.
3

Turn on chat & voice

Serve it on the phone, on the chat channel, or drop the widget on your storefront. An OpenAI-compatible completions endpoint is also available for your own app.
4

Publish

Publish the agent so every channel serves the new capability.

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In the API

Order lookup runs against your live store, so a customer always hears the current status. Add guardrails to verify identity before disclosing order details.
See also: the AI answering service and warm transfer to your team.