Knowledge - Flowyte

Knowledge is what your agent draws on to answer accurately. You add sources — your help center URL, uploaded documents, FAQs, or plain text — and the platform indexes them so the agent retrieves the right passage at answer time instead of guessing.

Adding a source

Ingestion is asynchronous: after you add a source it moves through pending → indexed. Poll the source until it’s indexed before relying on it. You can preview what the agent would retrieve for a question to sanity-check coverage.

Knowledge gaps

When callers ask things your knowledge doesn’t cover, those questions surface as knowledge gaps so you can close them — the loop that makes the agent better over time.

In the API

Action	Endpoint
Add a source	`POST /agents/{id}/knowledge/sources`
Check ingest status	`GET /agents/{id}/knowledge/sources/{id}`
Preview retrieval	`POST /agents/{id}/knowledge/preview`
Review gaps	`GET /agents/{id}/knowledge-gaps`