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Knowledge is what your agent draws on to answer accurately. You add sources — your help center URL, uploaded documents, FAQs, or plain text — and the platform indexes them so the agent retrieves the right passage at answer time instead of guessing.

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Adding a source

Ingestion is asynchronous: after you add a source it moves through pending → indexed. Poll the source until it’s indexed before relying on it. You can preview what the agent would retrieve for a question to sanity-check coverage.

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Knowledge gaps

When callers ask things your knowledge doesn’t cover, those questions surface as knowledge gaps so you can close them — the loop that makes the agent better over time.

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In the API

ActionEndpoint
Add a sourcePOST /agents/{id}/knowledge/sources
Check ingest statusGET /agents/{id}/knowledge/sources/{id}
Preview retrievalPOST /agents/{id}/knowledge/preview
Review gapsGET /agents/{id}/knowledge-gaps