What guardrails cover
- Topic and policy limits — things the agent must refuse or redirect.
- Caller verification — require identity verification before disclosing sensitive information, so the agent never reads back an account detail to an unverified caller.
- Escalation rules — when to hand off to a human.
In the API
| Action | Endpoint |
|---|---|
| Read / set guardrails | GET · PATCH /agents/{id}/guardrails |
| Caller verification config | GET /agents/{id}/caller-verification |