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Connect your store, then provision an order lookup action as a skill. When a caller asks where their order is (WISMO), the agent collects the order number or email, looks up the live status, and reads it back — no transfer to a human required.

Connect with an API key

Shopify connects with an API-key credential, so it completes in a single call — no browser hop. Pass the credential in the connect body; it’s encrypted at rest and never echoed back.
A store-scoped admin API token (a custom app token) is the fastest path — no OAuth app to publish. The exact credential keys are listed on the connect form in the dashboard.

Provision the lookup skill

Lookups are read-only, so the agent answers without taking any action on the store. Re-running provision is idempotent — already-created skills return created: false.

In the API

Provisioning edits the draft. Publish so live callers get real order status.